Question 1

How can I make a reservation?

Accepted Answer

You can make a reservation for an overnight stay in our hotel through our own website; unfortunately, this is not possible by phone or email.

Question 2

Can I cancel my reservation free of charge?

Accepted Answer

Whether you can cancel your reservation free of charge depends on the type of rate you secured when making your reservation. See below for the different possibilities:If you booked a room with a refundable rate, there are no cancellation fees up to 1 day before arrival (11:59 PM). After this, the first night will be charged.If you booked a room with a non-refundable rate, it is not possible to cancel free of charge, and the full amount will be charged in case of cancellation or change.If you choose a prepaid rate, you are guaranteed the price offered at the time of booking. The amount must be paid at the time of booking, and the reservation cannot be canceled or changed free of charge.Payment upon arrival is also possible; however, we do ask you to provide your credit card as a guarantee. This ensures your hotel room, even if you arrive later in the evening.

Question 3

How can I reach the hotel by car?

Accepted Answer

Hotel ibis Tilburg is located near the center of Tilburg. From Eindhoven, take exit 11 on the A58 towards Tilburg-Centrum. When you enter Tilburg, keep towards Tilburg-West.From Breda, take exit 11 on the A58 towards Tilburg-Centrum-West.Are you using navigation? Then navigate to Dr. Hub van Doorneweg 105.

Question 4

What types of rooms do you offer?

Accepted Answer

We offer two types of standard rooms: a standard room with one double bed and a standard room with two single beds.We do not offer family rooms, but we can provide you with a connecting room. These are two rooms next to each other with a connecting door, giving you the space of a family room and the extra comfort of two bathrooms. This way, you can enjoy extra convenience and space at ibis Tilburg.For more information about room availability, visit our website.

Question 5

What are today's room rates?

Accepted Answer

The prices of our hotel rooms fluctuate and vary per day. For the current prices, check our website. The current prices are excluding city tax.

Question 6

Is it possible to eat in the hotel?

Accepted Answer

The restaurant in our hotel has the cozy atmosphere of a brown café with Brabant hospitality. The kitchen is open daily until 9:00 PM, after which you can still enjoy various snacks. From Monday to Saturday, we use our menu: view our menu here. On Sundays, you can enjoy our pizza menu.

Question 7

How does the hotel ensure your medical well-being?

Accepted Answer

At our hotel, your well-being is central. We offer access to AXA's medical services to assist with non-urgent medical situations. Contact our reception for more information.* Free access for Platinum, Diamond, and Limitless guests; available for a fee for all other guests.

Question 8

How can I easily book a taxi during my stay?

Accepted Answer

Make your stay even easier with Freshcabs! Book easily online via www.freshcabs.nl or call toll-free at 0800-0885; your taxi will be ready within 15 minutes. You can also use Taxi Korthout via www.taxikorthoutmiddenbrabant.nl or by calling 013-4555555.

Question 9

How can I most easily reach the hotel by public transport?

Accepted Answer

Question 10

How can I make a group reservation?

Accepted Answer

Placing a group reservation is very easy via the homepage of our website. In the booking widget, you will find a special option for group bookings. Do you need help or have questions? Please feel free to contact us at reservations@ibis-tilburg.nl. We are happy to assist you further.

Question 11

What cancellation policies apply?

Accepted Answer

If you unexpectedly need to cancel your group reservation in whole or in part, you can find below the cancellation terms applicable to your group. We distinguish between reservations up to 30 rooms and reservations from 30 rooms:Reservations up to 30 rooms:For cancellations up to 4 weeks before the start date, it is possible to cancel the rooms free of chargeFor cancellations up to 21 days before the start date, we are obliged to charge 25% of the reservation valueFor cancellations up to 14 days before the start date, we are obliged to charge 50% of the reservation valueFor cancellations up to 7 days before the start date, we are obliged to charge 75% of the reservation valueFor cancellations within 7 days before the start date, we are obliged to charge 100% of the reservation value, unless otherwise agreed in writing.Reservations from 30 rooms:For cancellations up to 8 weeks before the start date, the guest has the option to cancel the reservation free of charge.For cancellations up to 6 weeks before the start date, we are obliged to charge 25% of the reservation valueFor cancellations up to 4 weeks before the start date, we are obliged to charge 50% of the reservation valueFor cancellations up to 14 days before the start date, we are obliged to charge 75% of the reservation valueFor cancellations up to 7 days before the start date, we are obliged to charge 90% of the reservation value, unless otherwise agreed in writing.For cancellations within 7 days before the start date, we are obliged to charge 100% of the reservation value, unless otherwise agreed in writing.

Question 12

What is the easiest way to reach the hotel by car?

Accepted Answer

Hotel ibis Tilburg is located near the center of Tilburg. From Eindhoven, take exit 11 on the A58 towards Tilburg-Centrum. When you enter Tilburg, keep to Tilburg-West.From Breda, take exit 11 on the A58 towards Tilburg-Centrum-West.Using navigation? Navigate to Dr. Hub van Doorneweg 105.

Question 13

Can I park at the hotel?

Accepted Answer

It is possible to park at our hotel for €10 per night.TIP! When you book directly with us (via Accor), parking is free.

Question 14

Are there options to charge my electric car?

Accepted Answer

It is possible to charge your electric car in the parking lot of Hotel ibis Tilburg. There are four parking spaces with an electric charging station available.

Question 15

Where can I park my bike?

Accepted Answer

Our hotel has a small bicycle storage area at the entrance where you can park your bike under cover. This bicycle storage is not monitored.

Question 16

Is it possible to rent a bike and how much does it cost?

Accepted Answer

We have bicycles available for rent. In the lobby, you can scan a QR code to download the MyHotelBike application. Through this method, you can rent an available bicycle. This is completely free (only €0.10 for bank account verification for guarantee).

Question 17

What is the distance to the center of Tilburg?

Accepted Answer

ibis Tilburg is not far from the center of Tilburg. Within 10 minutes by car, you will be right in the center. By bike, you can reach the center within 15 minutes. You can rent these for free. Inquire about this at the reception.TIP! If you want to park in the center of Tilburg, we recommend parking at Parkeergarage Heuvelpoort. This parking garage is located right in the center of Tilburg.

Question 18

Can I get to the center by public transport?

Accepted Answer

From ibis Tilburg, it is very easy to reach the center by public transport. Opposite our hotel is the bus stop 'Dr. Hub van Doorneweg'. With Arriva Bus 8, you will be at the bus stop 'Central Station Tilburg' within 13 minutes. From there, it is a 5-minute walk to the heart of the center. This bus departs every half hour on weekdays. For up-to-date information on public transport, we advise you to consult the website or app of 9292.

Question 19

What time can I check in?

Accepted Answer

You can check in from 3:00 PM. If you wish to check in earlier (from 11:00 AM), this depends on our availability on your arrival date. The cost for this is €35.00. We cannot guarantee a check-in before 3:00 PM.If you wish to check in earlier but unfortunately it is not possible? You can store your luggage at our Front Office. This is free of charge and at your own risk. They will store your luggage in the luggage room. You can later retrieve your luggage using your ticket.

Question 20

What is the check-out time?

Accepted Answer

Check-out is possible until 12:00 PM. Would you like to use the hotel room for longer? If the room is available, you can use a late check-out. For an additional amount of €15.00, you can use the room until 2:00 PM. For €35.00, you have the room available until 6:00 PM. Ask our Welcomers about the possibilities.

Question 21

Is there a bath in my room?

Accepted Answer

Our hotel rooms do not have a bathtub, but are equipped with a refreshing and practical walk-in shower.

Question 22

Can the windows in my hotel room be opened?

Accepted Answer

Yes, in our hotel rooms it is possible to open the windows.

Question 23

Is there a balcony in the hotel rooms?

Accepted Answer

Although our hotel rooms do not have a balcony, they do offer practically openable (tilt) windows and an unobstructed view.

Question 24

Is there a baby crib available in the hotel rooms?

Accepted Answer

It is possible to place a baby crib in your hotel room. This is completely free of charge and can be placed in the room upon request.

Question 25

Is there a minibar in the hotel room?

Accepted Answer

There is no minibar in your room. It is possible to come downstairs to our bar to enjoy a delicious snack and drink. If medication needs to be kept refrigerated for medical reasons, it is possible to store your medication in our Front Office.

Question 26

Is there always someone present at the reception?

Accepted Answer

Our reception is staffed 24 hours. This way, there is always someone ready to assist you.

Question 27

What should I do if the front entrance is closed at a later time?

Accepted Answer

Are you returning to the hotel at a later time and is the front entrance closed? Then ring the bell at the front entrance or use the intercom. The night porter will open the door for you so that you can enter the hotel.

Question 28

Can the reception give me tips for fun activities in Tilburg?

Accepted Answer

We have trained Welcomers who will gladly tell you about all the fun places and activities in Tilburg. Ask our Welcomers for more information or take a look at the Discover Tilburg page. There you will find all the hotspots of Tilburg.

Question 29

Is there Wi-Fi in the hotel?

Accepted Answer

In the hotel, you can use our wifi network ‘ibis Tilburg’ for free. This public network is available throughout the hotel, allowing you to easily stay online during your stay.

Question 30

Can I bring my pet?

Accepted Answer

Pets are allowed. You will pay a surcharge of €15 per night per pet. A maximum of 2 pets per hotel room applies.

Question 31

Do I need to show identification during check-in?

Accepted Answer

During check-in, you must identify yourself with a valid ID according to Dutch legislation.

Question 32

Until what age does my child need parental supervision?

Accepted Answer

From eighteen years and older, your child does not need parental consent to stay with us. If your child is younger than eighteen years, we would like to receive a written statement from the parents/guardian including a signature. Additionally, it is important that we receive a photo of a valid identification document where only the name and photo are visible.

Question 33

Are there smoke-free rooms in the hotel?

Accepted Answer

At ibis Tilburg, all rooms are non-smoking. Smoking is therefore not allowed with us. If smoking does occur in the room, there will be consequences and a fine of €100 will be imposed.

Question 34

Can I leave my luggage at the hotel for a while?

Accepted Answer

You can leave your luggage in storage at our Front Office. This is free of charge and at your own risk. They will store your luggage in the luggage room. You can later retrieve your luggage using your ticket.

Question 35

At what times can I use the breakfast?

Accepted Answer

You can enjoy our extensive breakfast buffet from Monday to Friday from 6:30 AM to 10:00 AM. On Saturday and Sunday, you can enjoy breakfast a little longer, from 7:00 AM to 11:00 AM.

Question 36

Is it possible to book breakfast additionally?

Accepted Answer

Have you not booked breakfast, but would you still like to enjoy our extensive breakfast buffet? Then it is possible to book the breakfast additionally upon arrival. The cost is €19.50 per person.

Question 37

Can I order room service?

Accepted Answer

Room service is not available with us, but you are more than welcome to place your order downstairs and take it to your room. This way, you can enjoy your meal in peace in your own room.

Question 38

Can my allergies and/or dietary preferences be taken into account?

Accepted Answer

It is always possible to take your allergies and/or dietary preferences into account. We offer plenty of vegetarian, vegan, and gluten-free options. Discuss your preferences with one of our staff members. They will be happy to assist you further.

Question 39

Can I pay with cash?

Accepted Answer

We currently only accept debit card payments. Unfortunately, cash payments are no longer possible. Thank you for your understanding and cooperation.

Question 40

Can I pay with a credit card?

Accepted Answer

It is possible with us to pay with the following credit cards: VISA, V PAY, Mastercard, AMEX, and MAESTRO. Debit card is of course also possible.

Question 41

Can I pay separately?

Accepted Answer

It is possible to pay separately. You can express your wishes to one of our Welcomers. They can split the bill for you.

FAQ

Practical information